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Our standard policy

We're sure you will love our womens and men's clothing accessories belts etc. If you don't for any reason, we will be happy to accept a return / exchange within 14 days from the date of purchase online, providing the item is unworn / unused in ‘as new / received condition’ with all tags intact and was not sold as a 'second', or a custom order made specifically to your measurements or requirements Please contact us to advise us before sending a return in and read this policy page in detail first. Your UK statutory rights are not affected by our returns policy.

By law according to the UK distance selling regulations you are entitled to cancel your purchase within 7 days. At OUAB we give you longer to return your item because we know it is not always convenient to get to a post office to make a return and we want you to feel completely confident in ordering online. If you follow our size guide instructions (which we strongly recommend so that you will be happier with your purchase) and get your measuring tape out, size / fit should not be an issue.

If you have any problems or concerns whether before or after purchase, we’re always here to help so please do not hesitate to contact us.

Key condition of the goods being refunded / exchanged -
keeping the item in ‘as new / received condition’

• Products (womens and men's clothing accessories belts etc) being returned or exchanged must be unworn with the OUAB tag and security attachment, which goes through a belt hole usually to prevent them from being worn publicly, left intact and uncut - this is a key condition for being able to refund you.
• When trying on an item please handle it with clean hands and extremely delicately, not forcing any belt buckles or fastenings or putting strain on a belt if too small, etc because whatever the material - a belt can quickly show creasing where it is fastened.
• Avoid contact with perfume, deodorant, cosmetics, hairspray, water, bare skin (except for clean hands) and rough surfaces.
• Please do not wear or use the item as it should merely be tried on/out to ensure fit and suitability. Only cut/remove the tags and wear/use the item when you are completely satisfied that you would like to add the item to your wardrobe.
• When storing an item or packing a belt to return to us please keep items in a position that will not cause them any damage. Belts should be coiled, starting with buckle making sure the top layer of leather or material is on outside and backing is inside because this will avoid the leather or material being folded which will damage the belt and therefore make it not in ‘as new condition’.

Postage and packing

Postage and packing charges are non-refundable. The customer is liable to pay return postage. We ask you to send the products (womens clothing accessories belts etc.) back to us in the original box or packaging to ensure they are not damaged in transit as the customer is responsible for adequately packaging the item to protect it in the post. You may want to insure your returned goods for their full value when posting it as we cannot be held responsible for lost or misdirected returns. The Distance Selling Act states that the customer is responsible for taking reasonable care of the goods until they are returned to the supplier.

Cancellations

You may cancel an order and receive a refund including the standard rate postage and packing amount provided you contact us in writing or in another durable medium within the statuary cancellation period. Please contact us immediately to arrange cancellation. All cancellations must be made either by email, fax, letter or by using our contact form. The effective date of cancellation is the date on which you give notice of cancellation to us.

Refunds

If you paid for your order by card, your refund will appear on your next statement. The very latest you will get your money back is within 30 days but it is extremely rare for it to take this long, as returns are dealt with promptly. If you used a discount code the refund will be for the amount including the discount. Please indicate the reason for return by including in the package a note with the item and also giving your name, address used for order plus order number if possible. Please send returns to:

Exchanges

To exchange goods, womens clothing accessories belts etc, there will be postage and packing charge of £2.95 for United Kingdom orders. Shipping costs for other items can be calculated on the 'shopping bag' page on the web site.

You can make an ad-hoc payment to us bu purchasing this virtual product, or please contact us to arrange telephone payment.

International exchanges will be charged at the appropriate rate for the country as determined by the postage calculator on our website. The money needs to have cleared into Meleniak Ltd’s account before the exchanged for item is dispatched.

Please allow 1 to 2 weeks following receipt of your return for exchanges to arrive. We want you to get the womens clothing accessories you desire so we strongly suggest that if you want to secure a particular item as an exchange that we may have limited stock of to please phone / email us to reserve that item for you until your return comes in - we can reserve replacement items for up to 2 weeks. Alternatively if you want to secure a replacement item and get it delivered fast, then place a new order for it online and return your original item for a refund, remembering to contact us to advise us in advance that you are sending in a return.

Please state style, colour and size of womens clothing accessories you wish to receive for the replacement item, give reason for exchange request, name, address used for order, order number and send item to be exchanged to:

Incorrect or faulty item

If the item you received is not what you ordered or faulty, please contact customer services within 48 hours of receipt quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the incorrect or faulty item to return it to us. Products returned because they were incorrect or faulty will be refunded in full excluding any discounts applied at time of sale, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

Questions and feedback

If you have any questions or feedback please call us on +44 (0)1202 375 775 or email us at [Please enable JavaScript to view email addresses]